Reliable and Competent
The decisive factor for the quality of reception services is the knowledge and abilities of staff. This is why our selection criteria are strict and our requirements, both personal and professional, are very high.
In general, employees must fulfill the following requirements:
- Secondary school certificate
- Training in the commercial sector or in the hotel industry
- Excellent social skills
- Service and client oriented behavior
- A groomed appearance
- Good written and spoken local language skills
- Good spoken foreign language skills (dependent upon tasks/ site)
- Confident, efficient use of computer and communication technology
- Experience in monitoring and operating entry control systems and technical security equipment
- Good communication skills
- Capacity for teamwork
- Social competence
- Flexibility
- Reliability
In addition, we provide regular training in all important and relevant topics such as:
- Legal principles, e.g. domiciliary rights
- Psychological aspects of working with people
- Reception services and people skills
- Communication in standard situations
- Communication with members of different social groups
- Behavior in conflict situations
- Techniques for de-escalation
- Action in case of emergencies and special situations
