Quality
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IT-supported Quality Control
Client-Oriented Quality
Apart from actual hygiene, the psychological aspect of cleanliness plays an important role in seniors’ facilities. An aesthetically pleasing floor for example increases comfort and strengthens trust in services. Satisfied residents and visitors can promote your image substantially. Our client-oriented Quality Management system guarantees a superior standard of service at every level, from the excellent qualification of our staff and our specially developed cleaning equipment to the Dussmann Quality Audit System which guarantees constant, site-specific quality control.
Tested Quality
With Dussmann Service, you can rely on tested quality. All our services are certified according to DIN ISO 9001:2000. Our Environmental Management is certified according to DIN ISO 14001:2004 requirements. Health & Safety Management conforms to DIN ISO 18001. We also work with suppliers who are just as conscious of the environment as we are. The products we use are developed according to modern ecological criteria and we take environmental protection into consideration in all our activities - from systematic process development to deployment of materials and effective equipment
The implementation of our cleaning concepts is based on detailed planning both of services and processes because only a perfectly organized and controlled service process guarantees high quality. Planning and quality management are computerized and encompass the following steps:
- Defining and describing individual services and tasks
- Defining the service complexes, i.e. the allocation of tasks to room groups.
- Assigning frequencies to the groups or tasks.
This results in a digital specification which clearly defines each service and assigns it to a room group and its frequency. Every employee has detailed job instructions with tasks listed for each work day valid for 14 days. When a task has been completed, a quality check is conducted with the help of bar codes installed at the entrance to each room. This data is sent to the central databank and evaluated immediately, providing constant quality control.
The advantages
- Even low-frequency tasks appear in job instructions showing the time of provision.
- We can train and instruct our staff specifically.
- Quality control is precise.
