Reliable and Competent
The decisive quality criteria for reception services are the knowledge and abilities of staff. This is why our selection criteria are very strict and our requirements, both personal and professional, are very high.
Reception staff at social and cultural organizations require specialized knowledge. Of course our employees are trained and instructed according to the respective requirements and we provide regular training concerning all important and relevant topics such as:
- Legal principles, e.g. domiciliary rights
- Psychological aspects of working with people
- Reception services and people skills
- Communication in standard situations
- Communication with members of different social groups
- Behavior in conflict situations
- Techniques for de-escalation
- Action in case of emergencies and special situations
In general, employees must fulfill the following requirements:
- Secondary school certificate
- A training in the commercial sector or in the hotel industry
- Excellent social skills
- Service and client oriented behavior
- A groomed appearance
- Good written and spoken local language skills
- Good spoken foreign language skills (dependent upon tasks/ site)
- Confident, efficient use of computer and communication technology
- Experience in monitoring and operating entry control systems and local technical security systems
- Good communication skills
- Capacity for teamwork
- Social competence
- Flexibility
- Reliability
