24 Hour All Round Security
Dussmann Service has its own Alarm Response Center where intrusion, robbery and fire alarms are monitored and CCTV systems are administered. In addition, it monitors technical fault alarms, calls from elevators, gate intercom and service telephones. If necessary, our Alarm Response Center can coordinate alarm response and technical service staff. The Alarm Response Center is in operation 365 days a year, 24 hours a day and currently about 3,500 alerts are received each day over more than 5,000 connections.
It is therefore important that well trained professionals are at hand. Our Alarm Response Center manager has received special training for the task. We also employ two engineers with university diplomas and five engineers with polytechnic qualifications for the Alarm Response Center. Through continuous further training at our internal training center, the company ensures that personnel keep abreast of new developments in security technology. Because only then, can all round security of the highest order be achieved.
Technical Equipment in the Alarm Response Center
Our alarm response center is classified at the highest level by the VdS (German security inspection and certification organization) and is excellently equipped:
- Alarm alert equipment (AE) TDS 3000s and TCR 20 (analogue)
- AE Osborn & Hoffman (analogue)
- AE IDS 4000 (ISDN, GSM)
- AE DEZ 9000 (Datex P, ISDN D)
- AE T 608 DE and Transalarm (elevator help calls/ gate intercom)
- SMS reception module
- Video monitoring center (Hyperscan, Heitel)
- Software for alarm response DLS 4000
- Trunking reception center
- Uninterruptible power supply
- Emergency generator
The above technology allows our alarm response center to record a whole range of logs and reports.
